Nationstar Mortgage

4.6 star rating Rating - based on 2512 reviews & complaints
Whether you are looking to purchase a home, refinance your primary, second or investment property, we make it easy to get the loan you need. We offer a wide range of personalizes mortgage options including: Conventional, FHA, HARP and Purchase loans.  
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Customer Reviews, Ratings & Complaints
Review Posted 8/13/2019
Home Refinance with Awesome Customer Service!
Jae Shin (, was my senior account manager/mortgage professional and Elizabeth Sedano (, was my loan processor/closing coordinator. They were my dream team! My refinance process had quite a few up... Read More »
Review Posted 7/4/2019
Great Experience!
Karen Choi was on the ball when it came to communication! I almost gave up the process as we had a couple of setbacks early on, but after being reassigned to her, she made sure to keep in constant contact and was ultimately the reason we ended up... Read More »
Review Posted 5/23/2019
Excellent! Lee Davidson and Carlos Santiago are the best!!!
Just a note of thanks for the outstanding service I was provided on the refinancing of my mortgage. I am extremely impressed with the fast, efficient and professional manner in which Lee Davidson (loan processor/closing coordinator) and Carlos San... Read More »
Review Posted 5/16/2019
Excellent Service!
Nayadet Diaz and Derick Henderson did a great job with our refinance. Nayadet was on top of the details and kept me informed during each step of the process and was very pleasant to work with. This was really the smoothest refi we have ever done.... Read More »
Review Posted 5/16/2019
Mr. Cooper refinancing
Gabrielle Amador and Jae Shin are very helpful and very professional. They both did an outstanding job and provided excellent communication. Many thanks to both of them. Read More »
Review Posted 4/24/2019
Great experience!
Karen Collier and Kevin Wingate did an awesome job for a seamless refinance! Everything went very smooth and quick! Read More »
Review Posted 4/3/2019
Karen Collier and Larry Bernal Took great care of me and saved me $$$
Quick and painless, this refinance, orchestrated by Karen Collier and Larry Bernal, will save me thousands in interest and quicken my payoff by years. I couldn’t be happier with the treatment I got from Mr. Cooper’s team. The documents were sent a... Read More »
Review Posted 3/18/2019
Great Experience with Mr. Cooper
I’ve purchased and re-financed a few homes at this point and my experience with Gary Dawson and Joanna Adriano was one of the best! This was a re-if of a second home in order to get cash out to make some improvements to the property. We started th... Read More »
Review Posted 3/17/2019
The best experience!
The best loan processors that I could have asked for! Marcelo De Matos 949-527-7176 and Michele Lee with Mr. Cooper made the process as smooth and easy as possible. It was almost like they wanted to refinance my house more than i did. They explain... Read More »
Review Posted 2/23/2019
Home refinance with Mrcooper
Home refinance I just completed a home refinance with Mr. Cooper. It was pretty easy and did not take very long. It allowed me to consolidate my debt and have a better plan for the future. Many thanks to Karynn Huynh and Bobby Gonzales for their e... Read More »
Review Posted 2/1/2019
Home Refinance - Nationstar/Mr Cooper
My wife and I just completed a refinance of our home, got a much lower rate, shorter term with the ability to pay it off 4 years sooner than we had anticipated! Shout out to the EXCELLENT communication, transparency and efficiency of Lauren Teague... Read More »
Review Posted 1/26/2019
Home refinance
I just completed a home refinance with Mr. Cooper. It was pretty easy and did not take very long. It allowed me to consolidate debt and have a better plan for the future. Many thanks to Karynn Huynh and Kevin Lenart For their great customer servic... Read More »
Review Posted 9/19/2018
Refinancing with Mr. Cooper
I had the pleasure of working with TJ Caudill and Cindy Dang with Mr. Cooper. From day one, this was the easiest experience my husband and I have every gone through. Both TJ and Cindy were very knowledgeable and provided wonderful customer care. C... Read More »
Review Posted 9/4/2018
Work with Mr.Copper was the best thing I did,it was very easy transaction Marcelo DeMatos was there for every way through the loan process. Marcelo DeMatos can be reach at (949)527-7176 Read More »
Review Posted 8/21/2018
Mr.copper/ Refinancing
This was my first time refinancing, everything was super fast and very professional.
Thank you very much to Cindy Dang and Richard Goldstone.
I definitely choose Mr. Cooper next time. Read More »
Review Posted 8/13/2018
This was the easiest transaction I have ever experienced with a mortgage company. I have been doing real estate closings with a Virginia attorney for 35 years and this had to be the easiest transaction. Chris and Shane were so professional and the... Read More »
Review Posted 8/11/2018
Best people to work with (ever) for a mortgage.
Trent Barela a true pro,helped me make a wonderful decision to refi with consolidate and cash out . the loan processor Miss Ryan Jacobson just superb , theese two folks really worked hard for me I truely Thank Them BOTH. Now I have a Mr. Cooper Mo... Read More »
Review Posted 7/24/2018
Refinance consolidation made easy
We recently refinanced our home through Nationstar Mortgage d/b/a Mr. Cooper in an attempt to consolidate all of our bills into one reduced payment (without extending the existing payout period). We were pleasantly surprised at how quickly the pro... Read More »
Review Posted 6/21/2018
Refinancing with Mr. Cooper was the best decision I ever made
I had the pleasure of working with Anthony Paglia and Karen Collier. They were very professional and very hands on in bringing my loan to a close. They worked tirelessly to get me everything I wanted with this loan. They are to be commended for th... Read More »
Review Posted 6/13/2018
VA Cash Out Refinance
I can't say enough on how patient and helpful Cindy Dang and Kyle Cohen were with us. They made what seemed like the impossible happen. Read More »
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Additional Business Information
Hours   Monday - Friday 7:00 a.m. - 7:00 p.m.
Saurday 9:00 a.m. - 3:00 p.m.
Phone   (866) 663-2783 Address   1600 E St. Andrew Place
Santa Ana, CA 92705
Website Email
Contact   Alex Pham Other  
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