David C.'s review of Hair Club For Men, LLC

Hair Club For Men, LLC

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Customer Reviews & Ratings
Complaint Posted 2/19/2024
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Better not get Hair Club for Men
This is coming from a 23 year client of Hair Club for Men. One who can verify many of the same complaints others have stated and possesses the experience and knowledge to honestly offer prospective clients reasons to choose another reputable hair restoration/replacement specialist. I have dealt with hundreds of businesses and companies. Some were bad, but none, I repeat NONE, were as despicable as Hair Club for Men. It is a low-down, dirty shame that I continued my faith in Hair Club - this well-known company in the field of hair restoration and replacement - only to be eliminated like this. I have been an impeccable client, never missed or was late for a payment, missed only one appointment due to a snow storm and was late for an appointment two times. I treated their employees with the utmost respect and tolerance. Much of the thousands of dollars I spent and many hours of time expended for travel and appointments were satisfactory or I would not have been a client for this length of time. There were occasions of unsatisfactory events one overlooks for the continued good-standing with Hair Club. It has culminated into being subjected to more occasions of incompetence, inferior hair systems and procedures, neglect, lies and all-around unfair treatment to this end. Now an extreme lack of professionalism resulting in Hair Club breach for non-performance defined as a Breach of Contract which was entered into by both parties. For those contemplating the services of Hair Club for Men. You will be impressed and extremely grateful for what Hair Club has done to enhance your appearance to the level for which you feel comfortable socially. The paradox is explained using a simile of addiction to drugs. Once your mind begins with effects of the drugs, you are hooked. Once you have established your appearance socially and with family and friends you are locked in to maintain your appearance. This is when Hair Club has you hooked. You will begin to be subjected to negligent treatment. Once you have established your appearance you must continue to maintain that appearance. This is Hair Club agenda. For my last six years the errors became obviously visible, unacceptable and continuous. There was a failure to correct the reoccurring dilemmas. Each year the replacement hair systems and service deteriorated while the cost continued to increase. The ever-changing succession of managers at my Hair Club facility, formally in Beachwood, Ohio, now located in Independence, Ohio won’t help you. When confronted they did nothing. The present manager hung up on me two times when I phoned to ask to speak with my stylist concerning a problem. I attempted to seek intervention with district managers and at corporate level. During the last six years I have contacted and exchanged emails with many of those who represent the various job descriptions in the district and within the Hair Club headquarters in Florida. In the beginning, I would get involvement to help correct the problem. Always with a "I am implementing procedures to take care of the problem." It was a lie – there was never a solution. It is contemptable that one will lie to a 23 year client to merely postpone an occurrence for the same problem rather than make any effort to solve it. The problems continued and corrective measures ignored. Now my pleadings for help with those at the corporate level ceased. Their response was "someone will return your call" and "I will return your call." More lies. No one would respond to my telephone calls or email pleadings. These were not petty problems, rather, I have endured snide comments, embarrassment and have been unable to attend functions due to visible incorrect procedures. Their only corrective measure, I must drive 140 miles round trip for a temporary fix. Now Hair Club's refusals to return my telephone calls or reply to my emails as well as failure to telephone to confirm my next appointment as was their procedure constitutes a willful termination, a Breach of Contract that was in force until January 2024. I have been dismissed, removed, kicked-out because I dared to ask that obvious faults be corrected! At my time of joining Hair Club 23 years ago, it was just that, as in their name - a club. When I became a member, I paid a membership fee up-front of $1200. I am entitled to this amount to be refunded for failure to perform and unlawful termination. I have yet to be given my entitled refund. Do not fall for Hair Club enticing advertising or initial consultation - you won’t know the negatives as you will on web sites like this. Think ahead to the number of years you will continue with Hair Club. Longevity does not guarantee any obligation by Hair Club. The longer you are a member of Hair Club the more circumstances for negligent treatment you will receive until your tolerance is depleted and you are compelled to leave or are terminated. Why not save future efforts – move on now. In addition, I wish to inform those contemplating Hair Club for Men over others in the same profession. Hair Club for Men and affiliate, Bosley, are now owned by Aderans Corporation of Japan. Ask yourself. Do you really want to contract for expensive hair replacement with a Japanese Company 6,500 miles away from Cleveland? Hair Club is not your best choice - go elsewhere, as I have.
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Additional Business Information
Hours   Phone   (561) 361-7600 Address   1515 S. Federal Hwy., Ste. 401
Boca Raton, FL 33431
Website   Email   lmarzo@hcfmw.com
Contact   Leidys Dominguez Marzo Other  
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