Elena H.'s review of Docstoc, Inc.

Docstoc, Inc.

Preferred Members
EDFIN Cash for College, LLC
4.6 star rating 2335 miles
Higher Level Processing Inc
4.6 star rating 2360 miles
Natural Area Rugs
5.0 star rating 2382 miles
Brake Performance
3.1 star rating 2388 miles
         
Customer Reviews & Ratings
Complaint Posted 4/9/2011
. 1
. 0
Review 4/9/2011
This company's website promises that you can cancel the subscription within a certain period of time. However, all of my emails to customer service remained unanswered. Don't even try to find a phone number on their website - these people don't want to talk to you, for a reason! I had to go through my CC company to dispute their charges. To this day they keep billing for services they don't provide. DON"T GIVE THEM YOUR PAYMENT DETAILS> HORRIBLE EXPERIENCE!!!!
 
 
Business's response - on 10/10/2011
We are very sorry that you were unable to contact our support team via email. We respond to every single email we receive to support@docstoc.com and premiumsupport@docstoc.com. You can also reach us by phone Monday through Friday between the hours of 9 a.m. and 7 p.m, Pacific Standard Time. With regards to your particular account, please contact us so that we may issue you a refund. Once again, we apologize for the trouble you ahd reaching us, but we also want to be clear that we respond to every email we receive at support@docstoc.com and premiumsupport@docstoc.com.
 
Was this review helpful? (15)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Monday through Friday 9a.m. to 7p.m. Pacific Standard Time Customer Support Number: (888) 412-3627 Phone   (310) 255-1172 Address   409 Santa Monica Blvd. Suite 2A
Santa Monica, CA 90401
Website   http://www.docstoc.com Email   kevinm@docstoc.com
Contact   Kevin McKenna Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.