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DO NOT USE ECM
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ECM should probably stand for "We don't care". We have been having issues nonstop for years with our unit which was paid in full and installed by ECM 4 years ago. Their customer service is amongst the worst in the industry. They have yelled at me on the phone and called me a liar! The technician (one of many that have come) told us that he can't believe that ECM would even have installed the unit we have in the condition it is in since it cannot work correctly. But, why would they care about that when they're getting paid. That's all they care about! 0 customer satisfaction... I was forced to purchase a contract with them to come service our unit, which they have many times and is still in contract to do so. But, now they REFUSE to come out to do the quick fix (which I paid them to do and will fight to get my money back because they will not comply with their service agreement) and insult me saying they have told us about the problem (which they created in the first place)!!! This company is one of the worst and deserves to be put out of business immediately.
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