Angela C.'s review of H & M Appliances

H & M Appliances

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Customer Reviews & Ratings
Complaint Posted 4/6/2012
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Bad Repair..
H & M Appliances is a reap off. They took my Refrigerator for leakage repair and charged me $285 to fix the leak. In less than 5 months, my Refrigerator is back to the same situation they claimed they fixed. I called them on 4/5/12 and they told me they send someone to come and check it and no body showed up. I called again on 4/6/12 the guy by the name of Jorge told me if I was going to pay him $35 just to show up. I said "No! You guys did a terrible job and you want me to pay you before checking the bad job you did"? Am looking for more customers who experienced bad service by H & M Appliances, to please write a review and am filing a complaint with the Better Business Bureau.
 
 
Business's response - on 4/6/2012
You called our office yesterday and we attempted to stop by today. The orginal repair to your refrigerator was done over five months ago and your warranty has expired. A leak was found and repaired at that time. Today we offered to give you free labor and have you pay us for parts only. If the orginal job was done poorly, why did your refrigerator work for five months? The kids could of left the door open overnight, or a power surge burned a component, or another part wnet bad...without checking it out, we dont know. H & M gave you a ninety day warranty and double the time has past so again, we can stop by and pay us for any parts needed to fix the new problem and we will provide you with the labor free.
 
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Additional Business Information
Hours   Monday - Saturday 9:00am - 6:00pm Phone   (818) 705-2240 Address   18510 Sherman Way
Reseda, CA 91335
Website   http://www.appliancerestorationandsales.com/ Email   tam6523@aol.com
Contact   Natalie Tamsut Other  
 
 
 
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