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Review 8/9/2011
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I have been reading all over the internet the last several month about IMVU; as a long standing member of the community and finally have thought to add my own review here. I cannot say enough of about how much IMVU has changed for the worse since the new CEO took over. Yes they have been trying to tighten certain things up in some areas, but have let some many other things fall through the gaps that for those of us that have been with the sight for more than 4 years the site is becomming less and less desirable for more than a few reasons. Others have sited the lack of customer service and suport, but I would like to add, SERCURITY. When looking at the forums the number of people that are having the accounts hacked if they have VIP, which the site has been pushing resently in quiet a barrage of ads and promotions. The hacker activity has been increasing over the last six months from everything that I have been reading and seeing it first hand via a friends account, that was stolen as of a few months ago. IMVU has nearly no sercurity safe guards, not even a sercurity questions to log in as they have on facebook, when logging in via another ISP address. My other issue is that the only way to file a help ticket with the service is to be a member, which means if you lose your account with them for any reason you have to set up an alternate account in order to file a help ticket, which to me is compleatly unheard of. The site is becomming easier and eaiser to hack into from everything I have seen and read from many users, most of which would never think to post a review on here. If you have VIP and wish to get rid of it, good luck removing it from your account without putting a hold on your credit card, a hold you will have to leave on for atleast two month for them to stop trying to ding your card. there is no way to just call or send an email to get them to cancel. When you do, the answer is that they have no record of you having VIP( that was they response I got from them). I found out that about a year ago IMVU began advertising on triple X porn sites( this info was posted on another web forum) while at the same time placing ads on sites for young people. This is me is highly deplorable activity, espicially with the fact that resently they made it possible for users to hide their age on their profile. In other words an adult over the age of 50 could very well be in a room full of 17 year olds and niether would be aware of the potintial danger. IMVU is a site with many risks and very little recourse when bad things happen. Have so many with so many different motavations being in the same space seems very dangerous to me and to many others I have talked to. It seems that IMVU calls to the dregs and darkness of our socity, because so many there feel because they are hiding behind an avatar they can live out whatever sick fanasty they wish. Not everywhere online is like this, but IMVU seems very happy going this lowly route without any real means of protection for all of us came looking for friendship and connection. All I can say is HIRE MORE STAFF and GET SOME LOG IN PROTECTION, because 48 people is not enough to handle the rising backlash that your lack of forsight has brought, facebooks model should teach you something about how to run this sort of business. More customers might come, but at the cost of all those that have paid to make your company heads as rich as they are right now. Your company is making about 3 to 4 million a month off your users, mostly all profit, maybe you should stop lining your pockets and actually invest in your company and work for your users not against them. Good luck and I hope some that read this get some good information.
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